The Challenge
In setting up their Cabin Crew Intranet, Qantas had the unique
problem of a geographically scattered workforce with a high
reliance on up to date company information. Therefore, when
reviewing their processes Qantas identified a need to move several
processes online, everything from paper administration, to
e-learning, to the facilitation of a space where staff could form a
closer community than their physical location would allow.
Our Strategy
To achieve the result Qantas were looking for, user testing was
integral. On top of our usual stakeholder interviews, a large
proportion of the project was devoted to ensuring that the site was
as intuitive, engaging and as user friendly as possible. In
addition to this, security was an important issue, as the
information required by some sections of the business -such as the
cabin crew- was often of a sensitive nature.
The Results
The end result was a secure, highly functional and interactive
intranet based around clean design principles and intuitive
navigation. It transformed their intranet into a dynamic first
point of contact, allowing staff to stay abreast of important
flight information, upgrade their training and complete other tasks
that are usually problematic for a dispersed workforce.